All our courses are digital, and once you enroll, you immediately gain full access to the learning materials. For this reason, refunds or returns are not available in general cases.

However, we do consider refunds under a few specific circumstances.

When you may be eligible for a refund

• You accidentally enrolled in the same course more than once

• You used multiple accounts and ended up purchasing the same course several times

• A technical issue occurred during payment and you were charged but did not receive access

When your refund request may be rejected

• If we find false, misleading, or unethical information in your request

• If you apply for a refund more than 2 days after purchasing the course

• If you have already completed or consumed the course content

• If your request does not include any valid refund reason

How to request a refund

• Email us at support@kolom.bd

• Use the subject line: Refund Application

• Explain your refund reason clearly and honestly

• Attach all required documents, including proof of payment or receipts from Kolom Academy

What happens after you submit a refund request

• We will notify you once we receive your application

• Our team may contact you for verification; if we cannot reach you, the refund will remain on hold

• To release a held refund, you must email us again using the subject: Applying for release of held refund

• During the review process, Kolom Academy may temporarily restrict or remove access to the course

• Refund approval may take up to 7 business days, and in some cases, longer

• Upon approval, the refund amount will be sent after deducting up to 10% processing fees

Policy updates

Kolom Academy reserves the right to modify or update this Refund Policy at any time without prior notice.
Any new requests will follow the updated policy from the date changes are implemented.